1. Login to your account here: http://www.videogamefigures.com/store/pc/Checkout.asp?cmode=1

2. Click on View Previous Orders

3. Click the order number for which you would like a return, scroll to the bottom of the page under Returns.

4. Click the bolded link that reads "request a Return Merchandise Authorization (RMA)". Follow the instructions and submit your request.

 

If your return request is a valid request under our Returns Policy we will respond with an RMA number.  The RMA number needs to be on your return.

 

Returns without a Return Merchandise Authorization (RMA) number will be refused.

Exceptions:
Clearance items are sold "as is". There are no returns or credits on Clearance items.

Please note: We do not claim to have mint condition items for sale, because your definition of mint may vary from ours. Although we try our best to package items well, please be aware that damage to boxes and/or item tags can and does occur during shipment. We do not ship out damaged items to our customers. However, we do not consider slight creases or dents in packaging to be damaged as long as the actual item is still intact and un-damaged.